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Posts Tagged ‘ Terry Gronenthal ’

This topic has caused an unbelievable amount of discussions around the net.  Apparently my position of “cleaning up after yourself” has a number of VR owners more than a little miffed at me.

Let me make one thing perfectly clear.  I’m not talking about a spring cleaning project on your vacation.  I’m talking about following the instructions left for you by the owner/agent.  Some instructions can be as easy as: “Hang your bath towels on the rods. Take out the kitchen garbage. Lock the door.”

If there aren’t any instructions then just be reasonable and clean up after yourself as you would in your own home.  In many cases it is just as easy to leave a vacation rental clean as it is a typical hotel room.

I’ve only once REPEAT… ONCE encountered what I would describe as an unreasonable check out to-do list and wrote about it here: http://www.vacation-rental-info.com/vrib/713/713/.  Let me further clarify this point in saying that this particular owner was nuts.

Otherwise the check out lists we’ve encountered have been super easy and since we clean up as we go the requests are done with no further attention necessary.  I think this is more the norm.

The reason I say that we, as renters, should clean up a vacation rental before we leave is, frankly, because we should.  One reason is for our own online reputation as a renter.  If the VR was great, the owner/agent interaction was perfect and the overall experience was beyond expectations then our written, and hopefully posted to a website, review will reflect the experience.  The written review is then a referencable item we can refer future VR owners/agents to during our next reservation process.

Another reason to leave it tidy is in case you want to re-rent the same property in the future.

The final reason is, well, money.  Leave it the way you found it and you’re well on your way to getting your deposit back effortlessly.

Remember to get your complimentary copy of Chapter 4 of The Vacationers Guide to Vacation Rentals.  This particular chapter focuses on what you should do when you arrive at the rental property.

Make some (tidy) trails!

T

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Getting locked out of your vacation rental can be a drag, not only for you but the owner/agent as well. There are a few things you can do to prevent this from happening, so, expect the best, but prepare for the worst and here’s how.

During the process of getting your contract finalized with the vacation rental owner or agent, make sure you get the following information: If the house is accessed only via a keypad, get the code before you get to the house. Put the code into your cell phone and at least one other person’s in your party. Ask if there is a spare key somewhere on the property. Once you get to the property, find the spare key.

Make sure, absolutely, that you have a way to get in touch with the owner/agent 24/7 on your stay. One phone number doesn’t cut it. Get two or more if you can.

That’s it! Sorry for the brief post, but it’s that easy to solve this problem before it comes up! If I’m overlooking something please post here and let me know!

Make some trails!

Remember to download Chapter 4 of The Vacationers Guide to Vacation Rentals for free. Just enter your email address and click Sign Up Now!

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My family and I just spent a week in a fantastic vacation rental in North Carolina.  The view was awesome, the kitchen was spectacular, the beds comfy, and the neighborhood perfect.  Couldn’t have asked for anything more, well, maybe an instruction manual on how to run the hot tub.

One of the main criteria we have for a perfect vacation rental is that it has to have a hot tub.  On an apples to apples basis we’ll go with the one with a hot tub over the one without a hot tub 100% of the time, even if it’s more expensive.  It’s a no brainer.  But, what can put me in a mood to take another tub is when the tub has no instructions.  I know, I know, call be a baby, but it’s enough to prune my skin when I can’t figure out how to get the damn thing running properly.

Each time we jumped in the tub it turned into another experiment on “what does this button do?”  And each time I told myself to get out of the tub, go online and find the answer.  Well, I didn’t do it.  I should have and I didn’t.  I’m sure 15 minutes on the net and I could have saved myself time and frustration but when I set my mind to going to the hot tub the last thing I want to do is surf the net for answers.

The simple answer is to have the instructions either at the tub itself or in the house book.

How would you have solved the problem?

Remember to get your free copy of chapter 9 of The Vacationers Guide to Vacation Rentals by simply entering in your name and email address.

Make some trails!

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I’ve been reading reviews around the web on vacation rentals.  Repeatedly, the listing related to those reviews and their guest comments are old.  And you may have guessed by now, the reviews on the listing are great but the reviews elsewhere aren’t.

Here’s an example: http://www.vrbo.com/159287#comments

You’ll see the comments are over two years old.  The bad review site said, among other things: “this is the filthiest place we have ever encountered.”

http://www.vrwd.org/vacation-rentals-complaints/palm-springs-vacation-rental-disaster-216.html

So here’s the learning point: if you are solely basing your decision on reviews on the listing site itself (which is a stupid idea,) make sure the reviews are current.

A site with old reviews can say a lot about the owner or management company.  There are a lot of third party review sites for vacation rentals out there.  I’ll write a post about them soon.

I write extensively about guest comments in The Vacationers Guide to Vacation Rentals.  Go here to get your free copy of Chapter 4: What To Do When You Arrive At Your Vacation Rental.  Based on the feedback we’ve received, it’s the most important chapter in the book.

Make some trails!

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