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Posts Tagged ‘ Internet Access In a Vacation Rental ’

Recently I wrote about getting our deposits back from the vacation rentals we stayed in on our “Great American Summer Vacation” as it is now being called. Here is the update.

Bottom line: we got all of our money back, but it did take a little work. Very little actually. Two emails.

Below is what I think you should do when you are in that uneasy time between arriving home and getting the deposit money back. This is based upon a good experience, but the process is almost exactly the same for a bad experience (that is a different post.)

Most vacation rental properties have what I call a “house book.” Among other things, the house book usually has “exit instructions.” Follow those instructions. “The Vacationers Guide to Vacation Rentals,” has a pretty darn good way of documenting that you did what you were instructed to do.

If, for example, the house book instructs you to leave all soiled linens in the master bath bath tub, don’t leave them on the floor in the laundry room. If you are asked to wipe down the counters in the kitchen, then wipe down the counters in the kitchen. Do as you are asked and (assuming there isn’t any damage) it now is a waiting game.

A “trick” is to leave a note for the owner/agent telling them of your experience in the vacation rental. Tell the truth. If it was great, let them know; if it wasn’t great then tell them too.

In that note write out that you did as instructed in the house book. “We left the linens in the master bath bath tub and we wiped down the counter.” If you can, send them the same note via email and send it with a “read receipt” or a “delivery receipt.”

Thankfully, the “Great American Summer Vacation” accommodations were great and the units were left “as instructed.” I did have to send two emails to one of the owners and got a prompt and understandable response. Three days later there was a check in my mail box. The check cleared!

Remember to do as the house book instructs you. Leave a note and send a copy
via email if possible. Wait. Receive vacation rental deposit check from the owner/agent. Deposit check. Make sure it clears! Smile and start planning your next vacation!

Make some trails.
Terry

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Is internet access in a vacation rental too much to ask for these days?  I know there is a certain cachet to “not being connected” on vacation but if you are a frequent traveler, or if you are a typical two times a year kinda traveler, is it too much to ask for to get internet access while on vacation?

I am sometimes stunned to find out there isn’t internet access in the accommodation or nearby.  We don’t mind the “nearby” thing.  If it’s within walking distance or it’s a short drive away that’s okay.  That’s actually kinda cool: “almost not connected.”

However, since there are so many vacation rentals available to choose from, we are near the point where we don’t care if it’s the Taj Mahal for $47.99 a night; if it doesn’t have internet access we will quickly move on to the next listing.  Let me make the choice to connect or not don’t thrust it upon me.

Notice I said “near the point” cuz at $47.99 I’d tell whomever couldn’t live without the net to jump on the nearest camel and have fun pinging!

But I digress…
It was a different story during trip we took just four months ago.  It could have been a nightmare.  My wife HAD to look at a file in her in-box but she couldn’t read it on her crack-berry. From start to finish, it took my wife and me almost three hours on that Friday afternoon to get her connected so she could download the file.

Thankfully we had extended family with us to watch our kids otherwise this would have really blown it as we had to drive 20 minutes into “town” to find a wireless connection.  And, truthfully, she and I enjoyed our time together, just the two of us in my Yukon. – Hey! get your minds outta the gutter… that’s my wife!

We spent a lot of time on the phone with her company’s technical staff downloading this file and unzipping that file and propagating (easy there big-boy…again, we’re talking about my wife here!) her system with the…. ahh… crap … forget it.  You get the idea; this was a serious hassle.  PLUS we were not hanging out with our family which was the entire purpose of the trip.

What got me as mad as a ferret on Redbull was to learn that to get internet installed at this house was free! And the monthly fee was less than $40.00!!! COME ON!  How did I learn this?  I saw one of those ubiquitous communications companies maintenance truck drive by and called the number on the side.

I let the homeowner know about our experience.  She said she didn’t know that it was that cheap and was going to get it installed ASAP.   She did, by the way, get it installed two weeks later; she told me so in an email.  Lotta good that did me at the time!

So the point is this.  YOU are responsible for your own connection issues.  If anyone in your party is going to need internet access in a vacation rental make sure you do your homework and get all of your systems up and running properly beforehand.  It’s not the homeowners fault.  We could have easily had all of this taken care of if we would have thought it through in the days leading up to the trip.

Or you can simply stay in vacation rentals with internet access.

MORE TO COME!

Make some (cookie) trails!

Terry

vacation-rental-info.com

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